If you're having trouble with TaxSense, our support team is here to help you resolve the issue as swiftly as possible.
Frequently Asked Questions
Q: My subscription isn't showing up. How do I restore my Pro access?
A: Ensure you are logged into the same Apple ID you used to make the original purchase. Navigate to Settings > Pro Membership in the app, scroll to the bottom, and tap the "Restore Purchases" button.
Q: Why do my TaxSense estimates differ from my actual HMRC payslip?
A: TaxSense provides analytical projections based on standard UK tax brackets. Your actual payslip may vary due to employer-specific payroll deductions, student loan threshold nuances, specific tax code overrides, or retroactive PAYE recalculations applied by HMRC. Check that you have input your exact tax code in the Settings tab.
Q: How do I export my overtime data to CSV?
A: If you are an active Pro subscriber, navigate to the Overtime tab, tap the Options/Export icon, and select the date range you wish to export. The CSV file will be generated and you can save it or email it to your accountant.
Q: How do I delete my account and all associated data?
A: Go to Settings > Privacy & Security and select "Delete Account". If you are using Cloud Sync, this will permanently erase your ledger from our Firebase servers. Please note that Apple requires you to manage subscription cancellations separately via the App Store settings.
Q: How do I cancel my subscription?
A: Because all billing is handled exclusively by Apple, we cannot cancel it on your behalf. Open your iOS device Settings app, tap your Apple ID profile at the top, tap Subscriptions, select TaxSense, and choose Cancel Subscription.